Refund Policy

Cadizo is a paid, metered service. This policy covers subscriptions and purchased Cadizo Credits.

Last updated: July 29, 2026

Charged work

Cadizo reserves credits before a paid operation and settles only after it receives a usable result. A provider failure, safety refusal, invalid request, or unreadable result is not charged. If a failed operation appears charged in Cadizo Hub, contact support with the site URL and request time so we can investigate the ledger record.

Subscriptions

You may cancel a subscription at any time in the Stripe customer portal. Cancellation prevents the next renewal; it does not undo completed billing periods or remove previously granted credits. We will correct duplicate, unauthorized, or clearly erroneous charges when verified.

Top-up credits

Purchased top-up credits are available immediately after a successful Stripe payment and do not expire while the account remains active. Because they are digital value available for immediate use, top-ups are generally non-refundable after purchase. We will review exceptional cases, including duplicate purchases or a material service error, fairly and in accordance with applicable law.

How to request help

Email hello@flipacoinllc.com within 30 days of the charge. Include the account email, date, amount, and a brief description. Do not send a full site token or card details. We may ask for Stripe receipt details to locate the payment.